Frequently Asked Questions

Most agencies are up and running the same day. After you create your account, a guided setup walks you through your agency profile, logo, branch details, and your first staff users in under 15 minutes.

Yes. You can bulk-import customers, suppliers, and past invoices from Excel or CSV. On Growth and Enterprise plans, our team assists with the first import so nothing is lost from your spreadsheets.

Absolutely. Every invoice template — flight, hotel, umrah, visa, tour package and more — supports your logo, agency name, address, terms, and signature. You can pick the accent color and toggle fields on or off per template.

All nine templates are included on every plan: Flight Booking, Hotel Booking, Umrah Package, Hajj Package, Visa Service, Tour Package, Transport, Insurance, and a generic Service invoice — with tax support and BDT pricing.

Yes. You can upgrade, downgrade, or switch between monthly and yearly billing at any time from your account settings. Upgrades take effect immediately with a prorated charge; downgrades apply at the start of your next billing cycle.

Your data stays available in read-only mode for 30 days after cancellation so you can export invoices, customers, and reports as PDF or Excel. There are no cancellation fees and no long-term contracts.